FAQ
About MakoStars
What is MakoStars?
MakoStars is an English language company which was founded in Tokyo in 2015.
What services does MakoStars offer?
We are a reseller of English learning materials, we provide English language lessons, training and resources. Our related websites are:
MakoStars Website
BumbleB English Website
Does MakoStars resell items other than books?
We are looking to provide other educational-related materials including books, games, toys, etc... Please contact us if you are interested in working with us.
Shipping-Related
How long will it take to get my order?
Domestic orders are usually shipped the following business day after an order is received. Shipping within Japan is usually 2-3 days.
What shipping carriers do you use?
We use Japan Post and Yamato Transport.
Where is your warehouse?
Our main distribution center is in Tokyo. We also use 3rd party warehouses that are located in locations around the country.
Do you ship outside Japan?
We ship outside Japan on a case-by-case basis. Please contact us at: info@makostars.com and provide us with the details of your request.
Product-Related
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my order gift-wrapped?
Unfortunately, we do not offer a gift-wrapping service.
Where does MakoStars get their products?
We resell books from well-known publishers and brands such as:
- Penguin Random House
- Hachette Book Group
- Scholastic Inc.
- Simon & Schuster Inc.
We are looking to work with other brands as well.
Are the products new or used?
We only sell new products received from the publisher, brand or distributor. However, because we normally import directly, the products may experience slight damage on the crease, cover or edges. Please note, we will still sell items in these conditions to customers. Returning these products to our overseas suppliers is not environmentally-friendly.
I am worried about the environement so I prefer ebooks. Do you sell ebooks?
No, we do not sell ebooks at this moment. We also care about the enviornment as well. We do our best to reduce waste, use of plastic wrapping and extra material when we ship our products.
We also request customers to understand that our products are imported and we do not normally return damaged goods but sell these items to customers at a reduced price.
If you are concerned about the condition of an item, please send us a message before ordering.